Customer Service News

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Discover applicable ideas for how you can delight customers and build/measure true customer » Discover applicable ideas for how you can delight customers and build/measure true customer loyalty. Help Scout develops Help Desk software and customer support tools.

Blog posts, articles and tips focused on customer service and experience. Motivational customer » Blog posts, articles and tips focused on customer service and experience. Motivational customer service keynote speaker, expert and author Shep Hyken specializes in customer service, loyalty, engagement and customer experience.

Conversocial is a leading provider of cloud-based social customer service solutions. This » Conversocial is a leading provider of cloud-based social customer service solutions. This enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google , Instagram and YouTube.

ModSquad provides on-demand customer support, content moderation, social media, and community » ModSquad provides on-demand customer support, content moderation, social media, and community management services globally. Lots of good stuff you can casually work into conversations at your next networking event.

RingCentral transforms how businesses communicate and collaborate to unleash their full potential » RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organizations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships.

Interested in marketing, product management, customer support, design and startups? Intercom is » Interested in marketing, product management, customer support, design and startups? Intercom is the first to bring messaging products for sales, marketing & customer service to one platform. On our blog the Intercom team share thoughts, tips and lessons learned from five years of product building.

We create intelligent software solutions to help the world's best brands enhance engagement » We create intelligent software solutions to help the world's best brands enhance engagement with their customer communities by contextually blending human and artificial intelligence.

CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an » CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. This is where we will talk about our business vision, how our products are evolving, and how you can harness the power of our technology.

Fonolo Blog is Customer service and customer experience blog for call center professionals. » Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.

Enhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost » Enhanced VoIP Phone System, Contact Center Software solutions for your enterprise. Reduce cost and redefine communications with Hodusoft VoIP Products.

Read useful tips and articles in our blog section. We provide you only best advices which you can » Read useful tips and articles in our blog section. We provide you only best advices which you can use in your business.

Jacada is a customer service automation company that builds software designed to future-proof » Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence. With Jacada's one of a kind robot factory, you can automate your customer interactions, conversations and related processes across the entire customer lifecycle to deliver an effortless customer service experience.

The DiJulius Group is an expert resource used by private and public companies to create, develop » The DiJulius Group is an expert resource used by private and public companies to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant.

This is a blog dedicated to good and bad customer service experiences with the intent on learning » This is a blog dedicated to good and bad customer service experiences with the intent on learning and better serving!

This blog offer practical tips, insight and inspiration to serve as reminders on how to improve » This blog offer practical tips, insight and inspiration to serve as reminders on how to improve your personal delivery of customer service.

Service Quality Institute is the global leader in helping organizations keep customers, build » Service Quality Institute is the global leader in helping organizations keep customers, build market share and improve the performance of the entire work force by developing a culture of delivering superior customer service.

As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of » As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.